The full rent cycle for UK letting agents
Collect. Reconcile. Chase. Pay out.
Soluto now closes the loop. Rent comes in by Direct Debit or a new standing order, gets matched to the right tenancy, is chased when it’s late, and goes out to your landlords and contractors — in one run, from your own client account, after you authorise it.
Collected
£45,965
Reconciled
43
Part paid
2
Being chased
1
November rent
CollectingCollection activity
Waiting for rent payment…
Visual demonstration with fictional tenancies, payees and figures.
The ecosystem
Four ways to run Soluto, depending on where your tenancies live today.
Core capabilities
Four jobs, handled end to end, from your own client account.
Automate rent collection through Direct Debit and new standing orders set up through Soluto. Existing standing orders are not picked up automatically.
Email to the tenant
Set up your rent payment for Flat 2, 14 Rowan Street
Set up Direct DebitAutomatically match collected payments to the correct tenant, tenancy, property, and rent schedule.
Flat 2, 14 Rowan Street
Rent schedule matched · receipt sent
Automatically remind tenants about failed or missed payments until the rent is paid.
Payment received — chasing stopped
Send landlord and contractor payments in one run, from your own client account, using the figures already reconciled in your CRM.
Payment run
From reconciled CRM figures
Authorise payments — agency stays in control
The complete journey
Soluto closes the loop: collect, reconcile, prepare the run, you authorise, then landlords and contractors are paid together.
How it works
Five steps, one of which only applies when something goes wrong. Successful payments never enter chasing — they move on to payout.
Rent becomes due
Soluto works from the tenancy and rent schedule already held in your property software.
Soluto initiates collection
Rent is collected by Direct Debit on the due date, or by a new standing order the tenant sets up through Soluto. Successful payments go straight on to reconciliation.
Payments are reconciled
Each payment is matched to the right tenant, tenancy and property, and a receipt goes out.
Failed or missing payments are chased
Only payments that fail or don't arrive enter chasing: a payment link on day 0, reminders on day 2 and 4, and escalation to your team on day 7. Chasing stops the moment the tenant pays.
Landlords and contractors are paid
Once the rent is reconciled, Soluto prepares the payment run from the figures already in your CRM — management fees deducted, landlords and contractors itemised. You review and authorise it, and the payments go out together from your existing client account.
Successful payments go straight from collection to reconciliation. Only failed or missing payments enter chasing.
Once rent is reconciled, you review and authorise the payment run. Landlords and contractors are paid together from your existing client account.
Benefits
The routine work moves to the software. The judgement stays with your team.
Rent day stops being a list of jobs to work through by hand.
Payments are identified and matched to the tenancy for you, instead of being allocated line by line.
See what has been collected, what is outstanding and what is being chased, per tenancy.
Tenants who miss rent are followed up automatically, with a way to pay in every message.
Payments, arrears and every reminder are recorded against the tenancy, not spread across inboxes.
The routine work scales with the software rather than with your team's hours.
No re-keying payees, amounts and references into your banking portal every month.
Integrations
Switch between the product experiences to see how Soluto fits each one.
Soluto runs on the tenancies already in your GNB account. Reconciled rent flows into Rent & Finance for management-fee calculations and statement preparation.
Rent & Finance / Soluto
Reconciled
44 / 48
Collected
£46,815
Part paid
2
Being chased
1
| Property | Tenant | Method | Rent | Status |
|---|---|---|---|---|
| Flat 2, 14 Rowan Street | A. Tenant | Direct Debit | £850.00 | Reconciled |
| 8 Orchard Mews | B. Tenant | Direct Debit | £1,250.00 | Reconciled |
| 31 Station Road | C. Tenant | Direct Debit | £1,000.00 | £300 outstanding |
| The Old Bakery, Mill Lane | D. Tenant | Payment link | £1,475.00 | Reconciled |
| Flat 5, Elm Court | E. Tenant | Direct Debit | £725.00 | Chasing, day 0 |
Flat 2, 14 Rowan Street
Direct Debit · £850.00
8 Orchard Mews
Direct Debit · £1,250.00
31 Station Road
Direct Debit · £1,000.00
The Old Bakery, Mill Lane
Payment link · £1,475.00
Flat 5, Elm Court
Direct Debit · £725.00
Arrears chasing
Missed rent is followed up with a payment link and reminders, on a schedule configured with your agency.
Only failed or missing payments enter chasing. Everything collected on the due date goes straight to reconciliation.
When a payment is received, the timeline changes to payment received — reminders stopped.
Every reminder is sent from your agency, and every tenant message includes a way to pay.
Chasing schedule for Flat 5, Elm Court
£725.00 missed on the due date · schedule configured with your agency
The tenant gets a secure payment link straight away.
A reminder goes out with the same secure link.
A second reminder is sent, still with a way to pay.
A final reminder is sent and the tenancy is escalated to your team.
Illustrative timeline with fictional tenancies and figures. The chasing schedule is configured with your agency.
Getting started
From first conversation to the first collected rent.
A short walkthrough on your own rent schedule, with anyone involved in the decision.
Pricing is sized to your rent roll, and there is no setup fee or minimum contract.
We configure Soluto with you, using the tenancy and rent schedule information your agency already holds.
Each tenant gets a secure link to set up a Direct Debit or a new standing order tied to their tenancy.
Rent is collected on the due date, reconciled to the tenancy and receipted.
FAQ
Straight answers about what Soluto does, and what it deliberately doesn’t.
Ask us something elseGet started
See how Soluto can automate collection, reconciliation, chasing and bulk payments out.
